1. General

1.1 These Terms and Conditions ("Terms") govern the sale of products ("Products") and services ("Services") by Turbo Italy ("we", "us", or "our") to customers ("you" or "your") in the United Kingdom.

1.2 By placing an order on our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our services or purchasing our products.

1.3 We reserve the right to update or change these Terms at any time without prior notice. However, changes will not apply to orders placed before the date of revision.

2. Placing an Order

2.1 Orders can be placed via our website. By placing an order, you confirm that:

You are legally capable of entering into binding contracts.

You are at least 18 years old.

2.2 Orders are subject to acceptance and availability. A contract is formed only when we send you an order confirmation.

2.3 We reserve the right to reject orders in cases such as:

Product unavailability.

Errors in pricing or product descriptions.

Fraudulent or suspicious activity.

3. Pricing and Payment

3.1 All prices are listed in GBP and include VAT unless stated otherwise.

3.2 Payment must be made in full at the time of purchase using one of the accepted payment methods on our website.

3.3 In cases of pricing errors, we reserve the right to cancel your order and issue a full refund.

4. Delivery

4.1 Delivery times are estimates and may vary depending on your location and circumstances beyond our control (e.g., weather, strikes).

4.2 You must ensure that someone is available to receive the delivery at the address provided.

4.3 Risk of loss or damage to products passes to you upon delivery.

5. Warranty

5.1 All Products come with a standard manufacturer’s warranty covering material and manufacturing defects for a period of 12 months from the date of purchase unless otherwise stated.

5.2 The warranty does not cover:

Normal wear and tear.

Damage caused by misuse, neglect, or unauthorised repairs.

Cosmetic issues that do not affect functionality.

5.3 To claim under warranty, please contact our customer service team with proof of purchase and details of the defect.

6. Returns and Refunds

6.1 You have the right to cancel your order within 14 days of receiving your product under UK consumer law.

6.2 To initiate a return, contact us for instructions on how to return the product in its original condition and packaging.

6.3 Refunds will be processed within 14 days of receiving the returned product, subject to inspection.

6.4 We reserve the right to deduct costs for missing parts or damage caused by improper handling during return shipping.

7. Liability

7.1 Our liability is limited to the cost of replacing defective products or providing a refund for their value.

7.2 We are not liable for indirect, incidental, or consequential damages arising from your use of our products or services, except where required by law.

7.3 Nothing in these terms excludes liability for death or personal injury caused by negligence or fraud.

8. Privacy

8.1 By placing an order, you consent to us processing your personal data in accordance with our Privacy Policy, available on our website.

8.2 Your data will only be used for fulfilling your order and improving our services unless you opt-in for marketing communications.

9. Governing Law

9.1 These Terms are governed by English law, and any disputes will be subject to the jurisdiction of English courts.