This FAQ section provides answers to some of the most common questions about Turbo Italy appliances and services. If you need further assistance, please contact our customer service team.

Product Support

1. Where can I find the instruction manual for my Turbo Italy appliance?
   Instruction manuals are included with your product packaging. If you need a digital copy, you can download it from the product page or contact our customer service team for assistance.
2. I need a spare part for my appliance. How can I order one?
   Spare parts and accessories can be ordered through our official webshop or by contacting our customer support team.
3. My appliance is not working correctly. What should I do?
   Please refer to the troubleshooting section in your instruction manual. If the issue persists, contact our technical support team for further guidance.

Warranty

1. What are the warranty terms for Turbo Italy products?
   Turbo Italy appliances come with a standard one-year warranty.
2. What does the warranty cover?
   The warranty covers manufacturing defects and faults under normal usage. It does not cover accidental damage, misuse, or consumable parts.

Delivery

1. How long does delivery take?
   Standard delivery times are provided at checkout. If your delivery is delayed, please contact our customer service team for updates.
2. Do you deliver outside of the United Kingdom?
   Please check our delivery policy or contact customer service to confirm if international shipping is available.
3. How can I track my order?
   You will receive a tracking number once your order is dispatched. Use this to monitor your delivery status online.

Returns, Refunds & Exchanges

1. I have received a faulty or damaged product. What should I do?
   Contact our customer service team immediately. We will guide you through the return or exchange process.
2. How can I cancel my order?
   Orders can be cancelled before dispatch by contacting customer service. If your order has already shipped, please refer to our returns policy.

Payment & Account

What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods as listed at checkout.

 

Data Protection & Marketing Preferences

1. How is my personal data used?
   Your data is processed securely and used only for order fulfillment, customer service, and (if you opt in) marketing communications. We never sell your data to third parties.
2. How can I manage my marketing preferences?
   You can update your preferences or unsubscribe from marketing emails at any time via your account settings or by contacting customer service.

Contact Us

How can I contact Turbo Italy customer service?
Reach us via our online contact form or email. Our customer service hours and contact details are available on our website.